Nudging for sustainable meaning

Sjabloon:BB Hero d

About this project

Start date:
Project description:	This project investigates consumer attitudes and behaviors toward sustainability in the hospitality industry, focusing on the attitude-behavior gap—the difference between people's support for sustainability and their actual practices. Through a survey, we explored how consumers adopt sustainable practices in daily life and travel, and how these affect their choices in accommodations. The goal was to provide insights that could help businesses integrate sustainable practices without compromising customer experience.
Outcomes:	The project revealed that while most respondents feel a sense of responsibility for sustainability, their actual behavior often doesn't align with these attitudes, particularly when factors like price and convenience are involved. This highlights the presence of an attitude-behavior gap, where consumers express support for sustainability but prioritize cost, location, and reviews when selecting accommodations. Despite this, respondents expect businesses to be transparent and proactive in adopting sustainable practices, particularly in areas like waste management, local sourcing, and reducing environmental impact. The findings suggest that hospitality businesses should integrate sustainable options that don’t negatively affect customer experience or incur extra costs, while also educating consumers in subtle, appealing ways. Further research is needed to better understand the gap between sustainability attitudes and behaviors and to find solutions that can help businesses effectively implement sustainability in a way that resonates with customers.
Commissioned for:

(STKH 00330)